Smart routing

Smart routing in Oktium is the ability to transfer and redirect calls.

Smart routing

This feature allows customers to:

Connect to an appropriate department.

Do a conference call with a customer and two (or more) sales representatives, departments, or branches.

Transfer call to another sales representatives, departments, or branches.

Redirect an unanswered call to a different salesperson, department, or branch.

Incoming call scenario

As part of the sign-up process, the business owner decides whether all calls are routed through the reception; whether the smart routing system is going to be implemented; whether all salespeople or just selected few will be answering Oktium calls.