Smart routing in OKTIUM is the ability to transfer and redirect calls.
- Connect to an appropriate department.
- Do a conference call with a customer and two (or more) sales representatives, departments, or branches.
- Transfer call to another sales representatives, departments, or branches.
- Redirect an unanswered call to a different salesperson, department, or branch.
Incoming call scenario
As part of the sign-up process, the business owner decides whether all calls are routed through the reception; whether the smart routing system is going to be implemented; whether all salespeople or just selected few will be answering OKTIUM calls.
You can find more information on incoming call scenario .