Smart routing in Oktium is the ability to transfer and redirect calls.
This feature allows customers to:
Connect to an appropriate department
Do a conference call with a customer and two (or more) sales representatives, departments, or branches
Transfer call to another sales representatives, departments, or branches
Redirect an unanswered call to a different salesperson, department, or branch
Incoming call scenario
As part of the sign-up process, the business owner decides whether all calls are routed through the reception; whether the smart routing system is going to be implemented; whether all salespeople or just selected few will be answering Oktium calls.
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