Oktium call

Once the call is accepted, the customer can see and hear you.

You can’t see the customer at the beginning of the call because it’s his/her choice to be seen. Instruct the customer to tap their screen.

The camera symbol will appear on the bottom of their screen. Instruct them to tap that to turn the camera on.

Just so you know, the icon looks like this.



Being seen by the customer is NOT optional for you. Your camera turns on when you accept the call.

Seller's request bar

Camera icon
  Use it to change the front camera to back camera

Microphone icon
  Use it to mute your microphone

Order icon
  Use it to check out customer and fill in the product detail

Letter icon
  Use it to request customer's email

Phone icon
  Use it to request the customer's phone number

Calendar icon
  Use it to set up an appointment with the customer

Human icon
  Use it to request customer's sign up (registration or login)