It depends if you add products to your Oktium profile or not.
Products not added
If the products are not added to your Oktium profile, we suggest to turn off the Enable ability to scan during call option.
Click on the + sign to add product(s) into the order.
Scan or search product(s).
Add product to the order.
All data about the product in the order will be filled up so enter delivery address and shipping cost and click Confirm.