An unanswered call will be noted as a missed call. You can use the Ping Back feature to let the customer know that you are now available.
How to pingback
- Open OKTIUM 4B, and see your missed calls list (Calls History). Click on it.
- Then click the little Bell icon and confirm that you want to send a Pingback. There is only one Ping Back per missed call.
Here is what you will see after pressing the bell icon, as well as the pop up the customer, will receive.