Empresas
Recursos: guias para integrar o Oktium na sua empresa
Implementation
2 articlesFace2 button & Face2 links
4 articlesFace2 button
Face2 is a button you place on your website. With one tap of the Face2 button, the customer can call your store directly. Face2 is a digital door to your physical store.
Face2 links
What are Face2 links With Face2 links provided by Oktium you can make your customer’s path to your business even shorter. We will send...
Face2 Wordpress plugin
Implement Face2 button on your websites by yourself using a Wordpress plugin. In order to receive the plugin, please contact our...
Implementation of the Face2 button
This step is the most important in activating Oktium communication from your website. Just copy the code below with Face2 button and implement it on your website. Copy this code to your websites code and insert Face2 key. For more info send an email to info@oktium.com.
Call
3 articlesBeing Seen and Seeing: How Video Calls Work in Oktium
When you engage in a video call with a customer through Oktium, understanding how visibility works from both sides is key. This guide will help you navigate the experience, ensuring you know what to expect and how to interact effectively with your customers.
How Does the Customer Call?
The customer initiates a video call through the Face2 button on the website or a link sent via email, SMS, placed on social networks, or in the form of a QR code on flyers or elsewhere.
What is a calls history?
Call history is the list of all calls you have accepted. Here you can see the names of your callers if they were registered.
Oktium integrations
5 articles3rd party integrations
3rd party services can be connected with Oktium Some of Oktium features can be unlocked by implementing other services. For example,...
CRM integration
Businesses can seamlessly integrate Oktium with their existing CRM applications. Data such as customer's name, appointment, and contact...
Data integration
With Oktium data collection is easy. The collected data syncs directly to your own CMS system or any other analytics tool. Every bit of...
Intellicheck - ID check
What is intellicheck? Intellicheck is an ID-Checking solution. A technology that reads, analyzes and verifies encoded data in magnetic...
Stripe implementation
Oktium has partnered with payment service providers to make your business transactions easy, secure and convenient. Payments sent or...
Oktium call
3 articlesAccepting Oktium call
Accepting the call is the key to communication with your customers. Here is what you need to do You made yourself available to answer...
Oktium call
Once the call is accepted, the customer can see and hear you. You can’t see the customer at the beginning of the call because it’s...
Smart routing
Smart routing in Oktium is the ability to transfer and redirect calls. Smart routing This feature allows customers to: Connect to an...
Oktium features
4 articlesAdding product(s)
Oktium is not an e-shop so you do not need to upload your entire inventory. This feature is designed to make the check-out process faster...
Department setup
If your business has more than one department, you can use our Department setup feature. Avoid confusion right away and let the...
Direct call
With the Direct Call feature, customers are not required to register before they call you. But you may choose to require registration...
Share & Talk
Spread the word about your Face2-connected businesses easily with our Share & Talk feature. There is a variety of channels you can...
Information sharing during call
4 articlesAppointment setup
Appointment setup is one of the core features of Oktium app as it drives people to your business. It is a crucial step that turns website...
Information sharing
Customers’ personal information won’t be displayed to you right away. In order to get it, you have to request it. On the bottom of your...
Marker
Instead of discribing the location of the part you want to see, point it out. Avoid lengthy explanations and miscommunication. It’s show...
Phone number and email request
Customers’ personal info won’t be displayed to you right away. In order to obtain this information, you have to request it. What's...
Before the call
3 articlesAvailability
If you mark yourself Unavailable, calls from your customers will not display. Please remember to mark yourself Available when you are,...
Oktium 4B notifications are not showing up
In case of Oktium 4B notifications not showing, it's problem that needs to be fixed. But don't worry, solutions exist. Availability...
Video call skills and ethics
During your business hours, you may be taking Oktium calls in turns, or at random. Please treat those callers as real customers who enter...
Useful
2 articlesBusiness license
There are two options: Personal license and Branch license. You can find the information and advantages of each license listed below. ...
Marketing release
How can Oktium help me with a marketing campaign? We already discussed the Face2 linksNow we’ll take a look at how to put them to a...
Numbers and charts
2 articlesDashboard
HQ for your business in OKTIUM platform In order to find complete insights about your business, branches, departments, and sales...
Reporting
Regular review of Key Performace Indicators is available upon request. The default key indicators that are measured: 1) Summary of clicks...
Oktium implementation
1 articleMissed calls
2 articlesMissed call
If nobody answers an incoming call it’s marked as “Missed call”. Where to find missed calls A notification with the incoming call will...
Ping back
An unanswered call will be noted as a missed call. You can use the Ping Back feature to let the customer know that you are now available....
Order & payment
2 articlesPayment / order processing
This feature helps the seller to create the Final order, and make check-out more convenient and efficient during a call. Order setup...
Scan & Go
What is Scan & Go? This feature works like a cash register in your physical store. With Scan & Go you make payment processing...